2.1.2 - Communication Center

Room 321

OFFICE HOURS: 8:00 a.m. - 5:00 p.m.

The Communication Center is the first line of contact for prospective and existing patients for the College of Dentistry. This department assists patients, students, or faculty with patient scheduling, appointment confirmations, and by facilitating communications between patients and dental providers. The Communication Center will collaborate with Patient Service Coordinators, Clinic Managers, the Clinic Administrator, the Director of Quality Assurance and Patient Relations, and the Assistant Dean for Clinical Affairs to streamline the delivery of quality dental care. Predoctoral dental students in their 2nd and 3rd years will utilize the Communication Center for planner maintenance and patient scheduling. This department provides additional coverage for the main entrance reception area as needs arise. 

Manager: Director of Compliance

Supervisor: Assistant Dean for Clinical Affairs

Many of the more commonly requested numbers can be found in the online phone directory. If calling from off campus, the extensions beginning with 1 can be dialed as 405-271- XXXX. For example, the extension is 17744, dial 405-271-7744. All other extensions are reached by calling 405-271-8001 and entering the extension number. 

Online Phone Directory link: OUHSC Phone Directory  

Main Entrance, First Floor

FRONT DESK HOURS:  7:30 a.m. – 4:30 p.m.

Responsible for greeting all patients and visitors, handling incoming deliveries, and preparing correspondence to be mailed to patients. The Front Desk Receptionist assists incoming patients or visitors to find specific faculty, staff, or clinics throughout the building.

Facilitator: Front Desk Receptionist

Supervisor: Director of Compliance

Room 321

OFFICE HOURS: 8:00 a.m. - 5:00 p.m.

The Patient Services Representatives (PSRs) answer telephones and document patient information. They obtain new patient demographics, update information from existing patients, collaborate with dental students and faculty, and contact new patients from the prospective patient form.

Supervisor: Director of Compliance